WoofRoam FAQs

Choosing your dog essentials

How do I choose the right size?

Check the Size Help section on the harness, walk kit, or dog goggles product page. Measure your dog and compare the measurements with the chart before ordering. Each product has its own size guide.

Can I choose different colors for the Poop Bags kit?

Yes. Choose the dispenser color and the available refill bag color, pattern, and pack size on the Poop Bags page. The dispenser and refills are sold together as one kit.

Orders and delivery

How long does shipping take?

Processing and transit times depend on your selected items, stock availability, destination, and delivery service. Orders are fulfilled by our partners in China. For a current estimate, please contact us before ordering. Processing is separate from transit time. See our Shipping Policy for information about estimates and delays.

Where do you ship?

We currently serve eligible addresses in the United States. Available delivery options and charges are displayed at checkout.

Will everything arrive together?

We aim to ship items together where possible. Some orders may require separate shipments; if so, we will provide the relevant tracking information.

How can I track my order?

Once your order is dispatched, we will provide tracking information. Allow time for the carrier to scan the parcel and update tracking.

What if an item arrives damaged, defective, incorrect, or missing?

Please contact us as soon as possible, normally within 30 days of delivery, with your order number and clear photos. We will review the issue and arrange an appropriate resolution. If a return is necessary because we supplied a damaged, defective, or incorrect item, we will provide instructions and cover the required return shipping. See our Returns & Refunds Policy.

Can I return an item if I change my mind or choose the wrong size?

We do not currently offer routine change-of-mind returns or exchanges for a size or color selected incorrectly when the item matches its description. If we sent the wrong item or it materially differs from its description, contact us for help. Your rights under applicable consumer law are unaffected.

Can I cancel or change my order?

Contact us as soon as possible. We will try to help before fulfillment begins, but changes cannot be guaranteed once processing has started. This does not limit cancellation or refund rights when we cannot ship within the promised time.

How can I contact WoofRoam?

Email team@woofroam.com or use our contact form. For order questions, include your order number and the email address used at checkout.