Shipping policy

Where we ship from and to

WoofRoam orders are fulfilled by our partners in China. We currently ship to the 48 contiguous United States and Washington, DC. We do not currently ship to Alaska, Hawaii, U.S. territories, freely associated states, or APO/FPO/DPO military addresses. Eligible delivery options are displayed at checkout.

Order processing

Processing time depends on the selected items and availability. Some items may need to be sourced before dispatch. Processing is separate from carrier transit time. For a current estimate for your chosen items, please contact us before ordering.

If we cannot ship within the time promised when you ordered, we will notify you, provide an updated estimate and explain your options to wait or cancel for a refund. Where your consent to a delay is required, we will request it.

Transit time

Transit time begins after dispatch and depends on the destination and delivery service. Please contact us before ordering if you need an estimate for a particular destination. Any delivery estimates provided apply to the items and service quoted. They are not guaranteed delivery dates. Customs processing, holidays, weather and carrier disruptions may affect transit.

Shipping charges

Standard shipping is free for eligible addresses in the 48 contiguous United States and Washington, DC. Any available shipping options and charges are shown at checkout before payment.

Kits and orders with multiple items

We aim to ship items together where possible. Some orders may require separate shipments. If this happens, we will provide the relevant tracking information.

Tracking

Once your order is dispatched, we will provide tracking information. Please allow time for the carrier's first scan and subsequent updates.

Address changes

Please check your delivery address before placing an order. If you notice an error, contact us immediately. We will try to help, but changes may not be possible once fulfillment has started.

Delivery problems

If your parcel is delayed, tracking has stopped updating or a delivered parcel cannot be located, please contact us. We will investigate with our delivery partners and explain the next steps. Nothing in this policy limits remedies available under applicable consumer law.

For help with an order, please use our contact form.